You can’t win a conflict. Winning a conflict means getting the outcome ‘you’ want regardless of what the ‘other’ person wants. Since the underlying issue has not been solved, it will simply reappear later. Unresolved conflicts make people unhappy and can result in antagonism, break-down in communications, inefficient teams, stress and low productivity.
Workplaces can be a volatile mix of personalities, ages and agendas. Some managers describe dysfunctional teams as trying to manage a school yard. Throw into the mix that most of us don’t learn how to constructively resolve conflicts. We prefer to put our head in the sand and hope that it’ll go away. Mostly though, tensions escalate until it builds into something explosive or issues simmer and become masked by increasing absences, lack of productivity and low morale.
Conflict can be valuable if managed effectively and constructively. Resolution of disagreements and points of differences can result in:
Developing problem solving and decision making expertise
Improving interpersonal workplace relationships
Increasing productivity and morale